Data Arbitration Scheme
There is now a new Government-approved data arbitration scheme in the UK. The scheme provides a dispute resolution service for customers whose data has been breached or processed unlawfully, enabling them to claim compensation of up to £25,000. In order for a customer to sign up to the scheme, people pay a nominal administration fee of £10, which can be refunded if the arbitrator decides in the customer’s favour. Complaints can only be lodged following a period of 8 weeks after the customer first contacts the company in order to resolve the matter. If the dispute remains unresolved after that period, and if the company has subscribed to the data arbitration scheme, the process can commence.
Companies can voluntarily sign up to this scheme, and there is a register of companies who have already agreed to be part of it. If a complaint is made against a company who has not subscribed to the process, they will be invited to do so.
More information about the new arbitration scheme can be found at https://dataarbitration.co.uk.
Clearly this new scheme should make it easier for consumers to raise complaints about matters such as:
- Failure to remove them from a marketing or other data list
- Receiving marketing contact and cold calling
- Failure to delete their data
- Failure to comply with a subject access request
- Data breaches
Companies should be mindful of this development in the area of data protection compliance and ensure that their processing of personal data is in accordance with data protection legislation.
If you have any queries as to how this might impact on your organisation, please do not hesitate to contact us at Ordered Data Protection Consultants.